We are committed to delivering products to the address provided by the customer during the purchase process.

Once the order is confirmed, delivery will be made within the agreed timeframe and during the specified hours

Orders will be delivered directly to the recipient's door.

Additionally, during the delivery process, all products will be carefully inspected with the recipient to ensure their quality and integrity.

The merchandise will only be handed over to the recipient indicated in the order or another person explicitly authorized in the order.

DELIVERY AUTHORIZATION

We deliver orders exclusively to the recipient specified in the order. Delivery to neighbors, friends, or other individuals is not allowed unless the customer has provided the necessary authorization.

If the primary recipient is unavailable, we recommend designating another authorized person to receive the order.

TEMPORARY RECIPIENT DELIVERY

Customers may specify an alternative delivery address and recipient in advance if the primary recipient is unavailable at the time of delivery. This allows another authorized person to receive the order on their behalf.

DELIVERY FOR INDIVIDUALS WITH PHYSICAL DISABILITIES OR MOBILITY CHALLENGES

If the recipient has a physical disability or mobility challenges, our delivery team will provide the necessary assistance to ensure a safe and comfortable reception of the order.

As a security measure, we always take photographic evidence of the delivery to confirm successful completion.

DELIVERY TO INDIVIDUALS WITH MENTAL HEALTH CONDITIONS

Our delivery team approaches individuals with mental health conditions with sensitivity and understanding. However, please note that we do not deliver orders directly to individuals in these circumstances. We strongly recommend that customers designate another recipient to receive the merchandise on their behalf.

DELIVERY TO INDIVIDUALS UNDER THE INFLUENCE OF SUBSTANCES

Our delivery team exercises caution when dealing with recipients under the influence of substances such as alcohol or drugs. However, we do not complete deliveries in these situations. Customers are encouraged to designate an alternative recipient to receive the order.

DELIVERY TO MINORS

Our distribution team is committed to ensuring safe and responsible deliveries.

However, we do not deliver orders to minors.

We recommend that customers designate a responsible adult as an alternative recipient to receive the package.

STANDARD ITEMS

These are shipments of products that meet standard size and weight requirements, ensuring a more flexible and efficient delivery process.

HEAVY OR OVERSIZED ITEMS

For products that exceed normal size and weight limits, special handling is required, and delivery times may be extended.

We ensure these products receive the necessary care and attention to reach their destination in optimal condition. These may include household appliances, construction materials, and large-sized items.

SPECIAL DAIRY PRODUCTS

These products are processed and shipped under controlled temperature conditions to ensure they arrive in the best possible state, preserving their freshness and natural flavor.

Additionally, our specialized delivery system prioritizes shorter delivery times for dairy products, reducing the time they spend outside refrigeration and extending their shelf life after delivery.

 EMPRESAS RELACIONADAS

Deliveries made by partner companies involve direct product shipping from the corresponding supplier (e.g., a bakery, pastry shop, café, restaurant, grocery store, or florist). These deliveries differ from standard shipments as they are managed and shipped directly by the store, not our distribution center. Additionally, customers have the option to select a preferred delivery date, offering greater flexibility when planning their orders .

EXPRESS DELIVERY

Express delivery services allow customers to purchase and receive goods on the same day, ensuring speed and efficiency.

Through our store, customers can browse various product categories from our partner stores and conveniently place orders with fast delivery options highlighted on eligible products. We prioritize high-demand, low-volume categories such as fresh food, household cleaning products, personal care items, and beverages.

Los artículos que son elegibles para entrega exprés estarán marcados en la tienda con una etiqueta amarilla especial que dice "Entrega exprés". 

La entrega de la mercancía por mensajería se realizará entre las 8:00 y las 17:00 horas.

Orders placed outside the specified business hours will be scheduled for delivery on the next available day (i.e., during the first operating hours of the courier service).

 ENTREGAS TOTALES

A complete delivery is fulfilled when all items in the order are prepared and ready for shipment to the recipient.

In this case, the order will be shipped to the address provided during checkout, ensuring all items arrive in a single shipment.

However, this option assumes that the order does not include items from affiliated stores, household appliances, heavy products, or special dairy products that require special handling.

 ENTREGA PARCIAL

Partial deliveries occur when certain items in an order require special handling due to their composition or size.

In such cases, customers will be notified of any pending items, and the available products will be shipped first.

This allows the recipient to receive part of the order on time while the remaining items are processed for delivery.

This approach is particularly suitable for affiliated store products, household appliances, heavy products, or special dairy products that require different handling during delivery.

RECIPIENT IDENTITY VERIFICATION

To ensure accurate delivery, we require the recipient to present identification for verification.

Our staff will confirm that the ID information matches the purchase order details to guarantee the correct item is delivered. This procedure also applies to authorized alternate recipients.

PRODUCT INSPECTION WITH THE RECIPIENT

All products will be carefully inspected together with the recipient upon delivery. This step is essential to ensure the delivered items match the order. The recipient will have the opportunity to check each item to confirm it is in perfect condition.

Any discrepancies or damages must be documented and reported immediately for resolution.

Plastic bags may be opened during the inspection. This practice is carried out in accordance with store policy to ensure transparency in the delivery process.

Bags should be opened at specific points in a controlled manner to keep the seal intact.

This procedure allows for photos to be taken of any missing items in sealed supplier bags, verifying that the contents remain undamaged and facilitating claims against suppliers in case of shortages.

ORDER CONFIRMATION AND VERIFICATION

Once the delivery is completed, the recipient must sign the order confirmation receipt, confirming the item’s reception.

This signature not only acknowledges the item’s receipt but also verifies that it meets the required specifications and conditions.

SIf the recipient is not satisfied with the delivered products, they have the right not to sign the receipt.

However, once the receipt is signed, the store considers the delivery successfully completed without any issues.

Additionally, the recipient will receive a copy of the delivery slip, including details of all delivered items.

What should i do if i receive incorrect, damaged, or unsatisfactory products?

In case of any delivery issues, such as receiving incorrect, damaged, or unsatisfactory products, customers should contact Comerciarte’s customer service immediately after identifying the problem.

This can be done through various store communication channels, including claim forms, email, phone, or online chat.

When reporting a shipping issue, it is essential to provide accurate details, including the order number and affected product. A clear description of any faults, damages, or dissatisfaction, along with photos (if available), is highly recommended.

Cuanta más información proporcione el cliente, más rápida y eficientemente se podrá resolver el problema.
Los clientes tienen hasta 15 días desde la fecha de recepción del producto para presentar una reclamación. Después de este período, la tienda ya no podrá aceptar la reclamación.

USER AGREEMENT & MODIFICATIONS

This website reserves the right to modify this shipping policy at its sole discretion or apply changes to any customer found to be abusing this policy. Any revisions or changes will be binding, contractual, and effective immediately upon posting.

It is the user’s responsibility to periodically review this website, including the current version of our shipping policy.

For any issues regarding products and services, inquiries, requests, complaints, warranty information, purchase assistance, or other matters related to transactions on Comerciarte, please contact our customer service team:

 Teléfono: +53 53414036

Correo electrónico: comerciarte90smae@gmail.com

Chat en línea: Haga clic en el ícono de chat en la esquina inferior derecha para comunicarse con un representante en tiempo real.

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